Help & Support
How can we help?
Pick a category you need help with:
If you have a product license, please get in touch with your product reseller for support.
The SimRush Knowledgebase contains articles covering a range of SimRush related topics that provide quick answers to FAQs and troubleshooting tips.
Can’t find what you are looking for?
Email support@simrush.com and we will direct you to the right place for help.
Troubleshooting Guide
Complete the steps in the SimRush troubleshooting guide before contacting your reseller.
Installation Guides
If you want to know how to install SimRush correctly, you can use our simple SimRush Installation Guides.
Cable Guides
If you want to check your SimRush is set up correctly, you can use our simple SimRush Cable Guides.
Simply click the link for your SimRush Controller or Outdoor Unit below to check your set up.
Common support issues that your Reseller can solve are:
- Changing of local IP range (Subnet).
- Investigating WiFi connectivity issues. (Including Drop outs)
- Investigating CAP connectivity issues.
- Investigating Wireless Controller config / communication issues.
- Investigating internet connectivity issues when data is available.
- Setting static DHCP reservations for LAN devices and fix to IP firewall address lists.
You can also check out the troubleshooting steps below.
The SimRush Knowledgebase contains articles covering a range of SimRush related topics that provide quick answers to FAQs and troubleshooting tips.
Can’t find what you are looking for?
Email support@simrush.com and we will direct you to the right place for help.
