FAQs

Is the service affected by high demand?

SimRush is a broadband service. All broadband services are subject to contention. In the case of 4G / 5G broadband, the carrier cell towers have

March 23, 2026

Is there a minimum speed you guarantee at set up?

We cannot guarantee minimum speeds as the speed you can achieve is dependent on the carrier network. SimRush is a broadband service so you may

March 23, 2026

What happens if I don’t get the speed or performance I’m looking for?

The speed may fluctuate dependant on the carrier network which we (unfortunately) don’t have any control over. Ultimately, SimRush is a broadband service so there

March 23, 2026

What happens to my BT Sports package / BT Vision if I go with SimRush?

You can setup BT Sport in your household even without BT Broadband. You can get it either through a Sky subscription or Smart TV. You

March 23, 2026

What latency can I expect?

SimRush latency is comparable with fixed line broadband at 15-50ms. Satellite broadband is much slower (600-900ms).

March 23, 2026

What is a desktop survey?

Your reseller may carry out a desktop survey to determine who the best carrier in your country for your specific location . They will check

March 23, 2026

What is Failover?

Failover is typically regarded as a secondary standby system which will kick into action as soon as the primary system fails. Failover is usually automatic.

March 23, 2026

Why does my business need failover?

If keeping your business online is essential, then failover is essential too. Think about all the systems used in your business that require an internet

March 23, 2026

Can I connect my Mesh WiFi system to SimRush?

Yes, if you already have existing WiFi hardware in place which you want to keep you can connect this to your SimRush Controller. However, we

March 23, 2026

Can I use my own router behind SimRush?

If you want to use your own router behind the SimRush you can, but you will be bypassing some of the key services offered by

March 23, 2026

Can I use SimRush instead of an Ethernet Leased Line?

Yes! Many of our customers have chosen to install SimRush instead of a leased line. Not only does it provide fantastic download and upload speeds,

March 23, 2026

Can I use VoIP with the SimRush Connection

With the PSTN switch-off date approaching (end of December 2025) any analogue phone service will need to be moved across to use a VoIP /

March 23, 2026

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Is the service affected by high demand?

Is there a minimum speed you guarantee at set up?

What happens if I don’t get the speed or performance I’m looking for?

What happens to my BT Sports package / BT Vision if I go with SimRush?

What latency can I expect?

What is a desktop survey?

What is Failover?

Why does my business need failover?

Can I connect my Mesh WiFi system to SimRush?

Can I use my own router behind SimRush?

Can I use SimRush instead of an Ethernet Leased Line?

Can I use VoIP with the SimRush Connection

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