FAQs

Do I have to renew my Product Licence?

Yes, but automatic renewal reminders will be sent to administrator users to help ensure the licence does not lapse.

March 23, 2026

Do you refund the licence fee if I cease before the end of the term?

Please contact your SimRush Approved Reseller to discuss.

March 23, 2026

Can I purchase SimRush hardware on its own?

Yes you can purchase the hardware on its own. If you choose to buy just hardware, you will need to purchase a SimRush Product Licence.

March 23, 2026

How long is the Product Licence valid for?

This will depend on whether your SimRush Product Licence is monthly or annual An annual SimRush Product Licence is valid for 12 months. Your SimRush

March 23, 2026

What technical support is included under the Product Licence?

Change requests and support outside of the above parameters is not included in the product licence fee and may incur charges.

March 23, 2026

Who needs a SimRush Product Licence?

Each SimRush unit will need a valid Product Licence. If you have SPanel v2.0 and do not have a valid licence you can view SPanel

March 23, 2026

What is included in a SimRush product bundle?

A SimRush product bundle is comprised of: You can add extra SimRush WiFi devices if you need to extend the WiFi throughout your premises.

March 23, 2026

What is the Long Range Outdoor Unit?

A Long Range Outdoor Unit is typically for remote deployments where consistent 4G signal is not forthcoming. They use a focussed beam to isolate a

March 23, 2026

Can I power a cAP One+ from a SimRush One Controller?

No, you cannot power a cAP One+ from a SimRush One Controller. A SimRush One Controller only has one PoE out for the Outdoor Unit.

March 23, 2026

Can I power the SimRush Omni using a 12v power supply?

Yes, the SimRush Omni can be powered using a 12v power supply. However, we do not supply this with the Omni as standard. We provide

March 23, 2026

Do I need a Long Range Outdoor Unit?

We recommend Long Range Outdoor Units if you are in an area with very weak 4G signal or are trying to connect to the 4G

March 23, 2026

Does SimRush hardware come with a warranty?

Yes! All SimRush hardware comes with a standard 12 month manufacturer warranty.

March 23, 2026

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Do I have to renew my Product Licence?

Do you refund the licence fee if I cease before the end of the term?

Can I purchase SimRush hardware on its own?

How long is the Product Licence valid for?

What technical support is included under the Product Licence?

Who needs a SimRush Product Licence?

What is included in a SimRush product bundle?

What is the Long Range Outdoor Unit?

Can I power a cAP One+ from a SimRush One Controller?

Can I power the SimRush Omni using a 12v power supply?

Do I need a Long Range Outdoor Unit?

Does SimRush hardware come with a warranty?

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